Return Policy

Returns Policy | CHICNAILS Official Guide

At CHICNAILS, we are committed to providing premium-quality, custom-designed press-on nails. Every product undergoes thorough inspection by our quality control team before shipping to ensure it meets our high standards.

Due to the custom-made and hygienic nature of our products, we only accept returns for incorrect or damaged items. Please review your order details carefully before purchasing.

Eligibility for Returns

You can request a return or replacement under the following conditions:

  • You received the wrong item (e.g., incorrect size, color, or design).
  • The product was damaged during shipping or has defects.

We do not accept returns for:

  • Sizing or length issues.
  • Change of mind or personal preferences.

How to Request a Return or Replacement

If your order qualifies for a return, please follow these steps:

  1. Contact us within 14 days of receiving your order by emailing:
    📧 chicnailsonline@gmail.com
  2. Provide the following details in your email:
    • Order number
    • Clear photos of the incorrect or damaged product
  3. Our team will review your request and respond within 24 hours with the next steps. If approved, we will issue a refund or send a replacement free of charge.

Return Address

Send eligible items to the following address:
Rina
2 Southpark Cl
VIC 3173
Australia

Note: Returns that do not meet the conditions outlined above will not be accepted.

Choose the Right Size to Avoid Returns

To ensure you select the correct size and avoid sizing issues, please refer to our Press-On Nail Size Guide.

If you’re new to press-on nails, we recommend checking out our Press-On Nail Application Guide for tips on proper application and care to make your manicure last longer.

Why Choose CHICNAILS?

At CHICNAILS, we are dedicated to your satisfaction. Our return policy is designed to ensure fairness and transparency while maintaining hygiene and quality standards.

Shop confidently, knowing we’re here to resolve any issues related to incorrect or damaged items.

Contact Us

Have questions about our returns policy or need further assistance? Reach out to us anytime at:
📧 chicnailsonline@gmail.com

Explore our Press-On Nail Collection and discover your perfect design today!